Refund, Return & Cancellation Policy

Last updated: 16 October 2026

This policy applies to all orders placed on www.GetSetWild.com, owned and operated by Deepak Jain (HUF), trading as MOI (GSTIN: 33AAKHD8366C1ZD).

1. Hygiene Notice

For hygiene and safety reasons, intimate products cannot be returned once opened or used. Returns are accepted only in the cases listed below.

2. When We Accept Returns

We accept a return or replacement only if:

  1. You received a wrong product (different from what you ordered), or
  2. You received a damaged, defective or non-working product.

Returns are not accepted for change of mind, or for products that have been opened, used or tampered with, except where the product is defective.

3. Unboxing Video (Mandatory)

Please record a clear, continuous video while opening your package, starting from the sealed parcel. We need this video to process any return, replacement or refund claim. Claims without an unboxing video may be declined.

4. How to Request a Return

  1. Raise a request within 48 hours of delivery for damaged or wrong items, and within 7 days of delivery for manufacturing defects.
  2. Email us at [email protected] or WhatsApp +91 72000 69982 with:
    • Order ID
    • Name and registered email/phone
    • Reason for return
    • Unboxing video and photos
  3. Our team will respond within 24–48 hours.
  4. If your request is approved, we will arrange a reverse pickup, or share the return address below. Please pack the product in its original packaging with all accessories.

Return Address:
MOI (GetSetWild)
Ground Floor, 9, Ganaesham, Vinayagar Koil Street,
Chennai, Tiruvallur, Tamil Nadu – 600066

5. Inspection

Once we receive the returned product, our team will inspect it within 2 working days. If the product appears to have been used or damaged by the customer, the return will be rejected and the product will be sent back to you.

6. Replacement or Refund

After the return is approved:

  • We will send a replacement of the same product, or
  • If the product is out of stock, we will issue a full refund.

7. Refund Timelines

  • Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 working days of approval.
  • Cash on Delivery orders: refunded to your bank account or UPI ID within 5–7 working days of approval, after you share your bank or UPI details.

Your bank or payment provider may take a few additional days to reflect the amount in your account.

8. Cancellation Policy

  • You can cancel your order within 24 hours of placing it, or before it is dispatched, whichever is earlier, by emailing or WhatsApping us with your Order ID.
  • Prepaid orders cancelled before dispatch will be refunded in full within 5–7 working days.
  • Once an order has been dispatched, it cannot be cancelled. You may refuse delivery; for prepaid orders, the refund will be processed after the parcel returns to us, minus shipping charges if applicable.

9. Orders Cancelled by Us

We may cancel an order if a product is out of stock, mispriced, or the delivery address is not serviceable. In such cases, prepaid amounts will be refunded in full within 5–7 working days.

10. Contact Us

MOI (Deepak Jain HUF)
GSTIN: 33AAKHD8366C1ZD
Ground Floor, 9, Ganaesham, Vinayagar Koil Street,
Chennai, Tiruvallur, Tamil Nadu – 600066
Phone/WhatsApp: +91 72000 69982
Email: [email protected]
Support hours: Monday–Saturday, 10 AM – 7 PM IST